Poor
Traveller Type: group
  : beach but our sitting area was not near our hotel.
  : When we arrived from traveling all day, our room was not cleaned. The hotel staff, not our staff, called the manager of the apartment we rented. They did send someone to clean it. It was very nice. Then, we had four people registered to stay. There were sheets for the pull out couch, but no pillows or blankets. We walked to the Walmart and purchased blankets. We never did get clean towels while we were there. There was two rolls of toilet paper. We found a cleaning lady the second day and were able to get one more roll of tp for four people. The hotel seemed nice, but the service is not there for the price paid. The elevators are useless, unless you have 30 or more minutes to wait. We were there when it was not at full capacity... I cannot imagine if they were at full capacity. We did speak to others staying and they were even less satisfied than we were. This was supposed to be a stress free trip and it was very stressful. I would not stay at this facility again. Just being super honest.... It was a huge disappointment for us. We don't have a lot of money and this was a splurge for us. Very disappointed.

Very Poor
Traveller Type: young couple
  : I didn't like anything about this place. Beach Resorts Rentals should be banned from booking.com. My room was beyond filthy when it was given to us 2 hours after check-in time. And I don't mean it felt dirty, beds unmade from the last person that slept there, Dirty towels and nasty bathroom.
  : I didn't like anything about this place. Beach Resorts Rentals should be banned from booking.com. My room was beyond filthy when it was given to us 2 hours after check-in time. And I don't mean it felt dirty, beds unmade from the last person that slept there, Dirty towels and nasty bathroom.

Good
Traveller Type: young couple
  : The location and cleanliness was great! We loved the hotel’s atmosphere
  : The wait for elevator was way too long sometimes upwards of 30 minutes.

Very Good
Traveller Type: with friends
  : The elevator is a problem, waiting 20-30 minutes resulting in dinner cancellations was not happy about that

Good
Traveller Type: family with young children
  : No service but we were charged for services anyway? Terrible Nightmare elevator service
  : Too long of a wait for elevators There is no to service my needs

Good
Traveller Type: review category business travellers
  : I enjoyed the oceanfront location. The unit was spacious and had all the amenities of being at home.
  : Our view was not as amazing as a previous stay. The views on the south side of the building are far better than those on the north side. Also the bed was uncomfortable.

Very Poor
Traveller Type: family with young children
  : Service was horrible! From check-in desk personnel to bar and pool service (not enough staff on hand to handle number of guests). Rooms were worn and dirty, carpets, walls, were scuffed and stained. Common areas were dirty with trash scattered about. Valet service although contracted by property was also substandard. Valet attendants had no customer service skills and seemed to be more concerned with talking amongst themselves than servicing guests!!! We will not return. It was a very poor all around experience!

Poor
Traveller Type: family with young children
  : Valet was easy and convenient once we "figured out" how to use. Meaning for pick up you go to 2nd floor this was not explained and after waiting several minutes were told. Would have thought this would be a part of the guest experience.
  : Room was dirty and trashed was not cleaned from prior renter even still had urine in the toilet among other things. Have videos to prove the filth. Very slow response from owner. I had to take my family and 3 small children to another hotel first night at midnight that I had to find on my own. Very disappointed. Even after multiple calls and talking with managers hotel was unable to do anything until owner approved. Was not able to get room cleaned until 4pm the next day. Very unfortunate! Unit is very basic does not have many items that would assist in a week long stay. I typically am easy to get along with but this was honestly the worse family trip due to the room and hotel. The elevators take FOREVER!!!! 15-20 minute wait. 4 elevators for 41 floors seems severely inadequate. The pool was on 9th floor which was very trendy and happening place the issue is that there was trash physically floating in the pools. The staff waited until closing to do anything about this issue. Seemed laid back on cleanliness processes that should be of utmost importance. The hot tub broke on our 3rd day and was not fixed. The toilet was broken in the master bath and had to notify and wait over 24hrs with stool in the toilet for this to be resolved. We tried to make the best of our very much needed family get away but WE WILL NOT BE BACK!!!!

Very Poor
Traveller Type: family with young children
  : The only good thing about the property was the view, otherwise the place was really a dump, so disappointing .
  : The hotel & room was dirty, multiple things were broken, all door handles, bathroom fixtures and TVs staff was of no help.

Very Poor
Traveller Type: family with young children
  : it was terrible rooms was disgusting, and stains in carpets broken door knobs even the tolit was broken and they had the nerve to try saying when we left it was from us and keep our deposit and pay money luckily we tok pictures as soon as we got there of all the issues so we was fine But THEY TRIED IT :[ also we didn't have a room available until 8 pm even though we arrived at 1
  : the ocean and big balcony