Very Poor
Traveller Type: family with young children
  : The pool
  : i am using booking. com all the time last Friday i had a reservation for hyde hotel in Florida hallandale beach. i have been in this hotel at least 10 time.i came to the front desk at 6 45 they had problem with the door of the room .they couldn't open the room i was outside with my kids for one hour .then i got the room.i got different room from the room i ordered the room was dirty and i have picture to show this.nobody clean that room. when i spoke with the front desk they told me its not there responsibility because its private owner what i didnt know.this is not the way to treat customer. spacial a good customer. i am sure that you guys can check how many time i have been in the hotel. i am really think that they need to refund my money .its not fair

Fair
Traveller Type: with friends
  : The view. The ambiance. The hotel staff was great. The facility's aside from the suite and shortage on elevators was great.
  : The room was broken down. The first hour of arriving a stool broken, with the birthday girl just sitting on it. Her master bedroom door handle came off, when she tried to close the door the first evening. Her shower head was broken in the master bathroom. The secondary bathroom sink was so loose it was unacceptable. The master bedroom closet door was unhinged when we arrived.

Poor
Traveller Type: family with young children
  : The view was absolutely gorgeous from our unit on the 39th Floor. The unit was clean.
  : Upon checking in the lobby is very small but consistently busy as well as the Valet and feels a bit hectic & unorganized. There is no distinction between resort & residence and luxury is no where near the ambiance. Upon going up to the room there was a line to get on the elevators which is understandable with COVID compliance however no distinction for hotel guest vs residence. The hallways smelled musty with bags of trash from neighbors visible. Upon entering the room the temperature was 80 degrees up until our 2nd night around 10pm. The A/C was not functioning properly at all. The door knob to the bathroom was broken and the furniture very basic. Towels & essentials were very minimal. No detergent fr clothes washing or even dish washing. After a power surge during the evening of the 2nd night the A/C seemed to have been reset or triggered and began to work but the first 2 days we were sweating in our room. Very uncomfortable! The toilet was clogged with fecal matter from prior guest & I texted the host several times with no response in return. The first night on the way to our dinner reservations at the Hard Rock Hotel & Casino Valet for The Hyatt nearly crashed my car into a column. I mean I drive a Jaguar XJL and they had to jam my breaks so hard I was infuriated! The pool has a nice set up but again it feels clustered with people eating pool side and swimmers all on the same deck! For a building with this many unit there should be at least 3 pools. Perhaps 1 could be for adults only to give families & single guest a bot more comfort. With little kids every where jumping in the water it was a bit difficult to enjoy some relaxation. Kids are great but I would think a better layout could accommodate the needs of families & single adult guest.

Fair
Traveller Type: family with young children
  : The partial view was beautiful, the beach water was very warm...
  : For starters I don't usually do reviews but this is a must, this place is a beautiful establishment, the employees are all nice, but the apartment was filthy, the carpet no words, the washer drenched the whole carpet and the owner asked what can they do?? Sooo I went back home dirty cloths!! Beds sheets were dirty and stained with blood, couch had every stain you can think of, me and my kids technically stood up or sat on the balcony becuz I didn't want them touching anything in the apartment, the kitchen was nice and the bathrooms were clean, even after I sanitized the place I felt very uncomfortable, I honestly feel that I should get reimbursed something for the way my vacation was, it wasn't pleasant at all, I had a 7mth old baby that I had to carry the whole time because I didn't want him on the filthy carpet...Even after they tried to move me into other room basically the same thing, and looked smaller, so I stayed in my misery!! Honestly my trip was ruined because I couldn't relax at all..During this covid pandemic don't go here....im really upset!! Could've stayed home

Wonderful
Traveller Type: young couple

Pleasant
Traveller Type: family with young children
  : Location
  : Apartment furniture needs to be replaced it was very dirty Needs new towels and sheets and pillow cases

Good
Traveller Type: with friends

Pleasant
Traveller Type: young couple
  : I liked the location
  : I didn’t like that the elevators were broken so I had to walk across a parking garage just to get to my room. Also the carpet in the hallways were stinky and dirty looking.

Fair
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children