Disappointing
Traveller Type: solo traveller
  : The location the ocean front is absolutely stunning breathtaking. The staff was stellar
  : Cleanliness. The hallway to get to the rooms, the carpet was absolutely disgusting! it’s filthy.

Very Poor
Traveller Type: solo traveller
  : Nothing at All !
  : Warning !!!! You should not rent from this company. They dont care how they’re units look like , carpet was full of staines and smelled bad ,so does the couch , dirty cups in cabinets ,damaged outdoor fruniture , and in general it seemed like they dont do anything to take care of the apt , everything is in rough shape .Horrible Experience and the hotel stuff wouldnt help because does are privately owned units .

Fair
Traveller Type: family with young children
  : The partial view was beautiful, the beach water was very warm...
  : For starters I don't usually do reviews but this is a must, this place is a beautiful establishment, the employees are all nice, but the apartment was filthy, the carpet no words, the washer drenched the whole carpet and the owner asked what can they do?? Sooo I went back home dirty cloths!! Beds sheets were dirty and stained with blood, couch had every stain you can think of, me and my kids technically stood up or sat on the balcony becuz I didn't want them touching anything in the apartment, the kitchen was nice and the bathrooms were clean, even after I sanitized the place I felt very uncomfortable, I honestly feel that I should get reimbursed something for the way my vacation was, it wasn't pleasant at all, I had a 7mth old baby that I had to carry the whole time because I didn't want him on the filthy carpet...Even after they tried to move me into other room basically the same thing, and looked smaller, so I stayed in my misery!! Honestly my trip was ruined because I couldn't relax at all..During this covid pandemic don't go here....im really upset!! Could've stayed home

Poor
Traveller Type: family with young children
  : The view was absolutely gorgeous from our unit on the 39th Floor. The unit was clean.
  : Upon checking in the lobby is very small but consistently busy as well as the Valet and feels a bit hectic & unorganized. There is no distinction between resort & residence and luxury is no where near the ambiance. Upon going up to the room there was a line to get on the elevators which is understandable with COVID compliance however no distinction for hotel guest vs residence. The hallways smelled musty with bags of trash from neighbors visible. Upon entering the room the temperature was 80 degrees up until our 2nd night around 10pm. The A/C was not functioning properly at all. The door knob to the bathroom was broken and the furniture very basic. Towels & essentials were very minimal. No detergent fr clothes washing or even dish washing. After a power surge during the evening of the 2nd night the A/C seemed to have been reset or triggered and began to work but the first 2 days we were sweating in our room. Very uncomfortable! The toilet was clogged with fecal matter from prior guest & I texted the host several times with no response in return. The first night on the way to our dinner reservations at the Hard Rock Hotel & Casino Valet for The Hyatt nearly crashed my car into a column. I mean I drive a Jaguar XJL and they had to jam my breaks so hard I was infuriated! The pool has a nice set up but again it feels clustered with people eating pool side and swimmers all on the same deck! For a building with this many unit there should be at least 3 pools. Perhaps 1 could be for adults only to give families & single guest a bot more comfort. With little kids every where jumping in the water it was a bit difficult to enjoy some relaxation. Kids are great but I would think a better layout could accommodate the needs of families & single adult guest.

Very Poor
Traveller Type: family with young children
  : The room was amazing nice view
  : didt have cleaning person even tho they charge you 100$ cleaning fee for stay .. the pool was amazin but the waitress luna argentina girl was a disaster we waited 1 hours for a coke and she bring it when we already done eating her actitud was aggressive some how she speak thx to the manager a cuban guy and another waitress that same the date for my 30 birthday because i was supper upset and they really came up together and fix everything really thxful for them hope i will remember their name over all for the money u pay its not worth the stay the parking was really bad because they only do valet so in a busy night like Friday Saturday if u go out for dinner i will have to wait 30 min or and hour because they are not special entry for people the are already staying there so u will have to wait at valet no good Costumer service at the pool and the valet parking situation

Good
Traveller Type: family with young children

Poor
Traveller Type: review category business travellers
  : Elevator was broken the entire time I was there I had to walk across a garage to get to my apartment from Another building. Hallways and coming areas where disgusting the apartment was very worn And carpet and sofas stained, the gym was very días appointing half of the Equipment was broken or missing

Fair
Traveller Type: with friends
  : The view. The ambiance. The hotel staff was great. The facility's aside from the suite and shortage on elevators was great.
  : The room was broken down. The first hour of arriving a stool broken, with the birthday girl just sitting on it. Her master bedroom door handle came off, when she tried to close the door the first evening. Her shower head was broken in the master bathroom. The secondary bathroom sink was so loose it was unacceptable. The master bedroom closet door was unhinged when we arrived.

Good
Traveller Type: family with young children
  : Location
  : No respect on the elevator. No social distance

Wonderful
Traveller Type: review category business travellers